Please mention you saw us on the WEB!
Order toll free: 1-800-TO-CAYCE (800-862-2923)
for VISA, Mastercard, American Express, Discover orders only.
You can also order toll free by FAX: 800-FAX-CAYCE (800-329-2292).
Faxed orders PREVENT MISTAKES, LOWER OUR COSTS AND are given priority processing.
To speak with a customer service representative,
call 1-800-862-2923 Monday through Friday, 9 am to 7 pm EST.
When ordering by phone or mail,
please include product codes and speak or write as clearly as possible.
To avoid delays, please send us your complete address each time you order, including zip code.
Orders are shipped by either UPS or priority mail depending on cost and/or delivery time unless you request a specific method. Most orders are processed and shipped within two business days after we receive them.
Shipping Charges:
To calculate shipping, determine your subtotal per destination and then refer to the chart below.
Shipping charges apply for each separate delivery address
US SHIPPING CHART
- Merchandise up to $20.00................................................................$7.99
- Merchandise from $20.21 to $30.00.................................................$8.99
- Merchandise from $30.01 to $40.00.................................................$9.99
- Merchandise from $40.01 to $50.00...............................................$10.99
- Merchandise from $50.01 to $60.00...............................................$11.99
- Merchandise from $60.01 to $70.00...............................................$12.99
- Merchandise from $70.01 to $85.00...............................................$13.99
- Merchandise from $85.01 to $100.00.............................................$14.99
- Merchandise over $100.00 (U.S. Orders Only) ...............................$7.49
Many if not most US banks limit loss due to credit card fraud to $50.00. To ensure that you feel secure in dealing with us via email, The Heritage Store will cover the first $50.00 of any loss due to fraudulent use of your credit card that occurs as a result of you emailing an order to us containing your credit card number. (Reasonable proof that the fraud is related to our website is necessary.) (Debit cards are not subject to the $50.00 exclusion)
When you use the American Express Card, you will not be held responsible for unauthorized charges online.
When placing your order, you may specify UPS or parcel post if you prefer. Please allow up to three weeks for delivery on all orders, although they are normally processed and shipped within 48 hours of receipt. Our express delivery is thru UPS. Cost of express delivery will depend on the destination and weight of the package as well as the type of express delivery requested. Next day, 2nd day and 3rd day delivery are all available.
Canadian Orders:
All packages are shipped AIR MAIL and are charged actual shipping cost.
Payment may be made by credit card; checks or money orders must be in U.S. funds drawn on a U.S. bank.
International Orders
All packages are shipped AIR MAIL and charged at actual shipping cost.
Payment may be made by credit card; checks or money orders must be in U.S. funds drawn on a U.S. bank.
Please be aware that both the weight of your order and the distance from our store in Virgina Beach, VA will influence the cost of shipping. For heavy items the shipping charge could be 200% or more of the cost of the product(s) ordered.
Foreign customers with a credit card may call us any time at (757) 428-4941 and leave an order on our answering machine. It is advisible that you investigate your country's custom office procedures to insure the products you intend to order can be imported into your country.
Many if not most US banks limit loss due to credit card fraud to $50.00. To ensure that you feel secure in dealing with us via email, The Heritage Store will cover the first $50.00 of any loss due to fraudulent use of your credit card that occurs as a result of you emailing an order to us containing your credit card number. (Reasonable proof that the fraud is related to our website is necessary.) (Debit cards are not subject to the $50.00 exclusion)
When you use the American Express Card, you will not be held responsible for unauthorized charges online.